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What YOU should know about CITY OF ALLIANCE and REGION 23 Emergency Management CodeRED® Service

Sign up for CodeRED Here

Question: What is CodeRED® and is it used for?
Answer: CodeRED® is a web-based critical communication solution that enables local public safety personnel to notify residents and businesses by telephone, text message, e-mail and social media of time-sensitive information, emergencies or urgent notifications. The system can reach hundreds of thousands of individuals in minutes to ensure information such as evacuation notices, missing persons, inclement weather advisories and more are quickly shared. Only authorized individuals have access to send alerts using the CodeRED® system.

Question: When will CodeRED® be used?
Answer: Any message regarding the safety of our residents and community will be disseminated using CodeRED®. We will send out alerts via phone, text, e-mail and social media in a variety of situations including Severe weather, fires, water main breaks, alerts concerning a missing child or adult, road closings, traffic alerts, law enforcement emergencies, hazardous material spills – in short, any and all emergencies and community alerts.

Question: Is there a cost to register for CodeRED®?
Answer: No. Registering for CodeRED® phone calls, text messages and e-mail are free. Simply sign up on our enrollment website and select your preferred means of communication. CodeRED® is entirely paid for by the City of Alliance for its' residents in partnership with Region 23 Emergency Management.

Question: Why is CodeRED® important to me?
Answer: CodeRED® is an additional measure of safety the Region 23 Emergency Management, Alliance City Council and City Administration believe all of our residents need and deserve. If power goes out, you may not be able to depend upon radio and TV. However, because telephone lines are self-powered, the City can continue to keep you informed through messages delivered by CodeRED®.

Even if you have power, CodeRED® will probably be able to reach you with important information faster than TV and radio stations can put it on the air. That's because CodeRED® is a direct connection between you, Region 23 Emergency Management and City of Alliance.

Question: I have a cordless phone, and it does not work when the power goes out.
 How is the City going to be able to contact me?

Answer: There are two ways you can continue to receive telephone messages from the City through CodeRED®: 

  1. Make sure you have at least one working corded telephone – and be sure to turn the ringer on.
  2. The CodeRED® "Community Notification Enrollment" form gives you the option of filling in both a primary phone number and an alternate phone number. Cell phones and/or work phone numbers can be entered as alternatives. Both your primary and your alternative phone numbers will be contacted.

Question: Do I ever need to renew my CodeRED® service?
Answer: Renewals are not necessary as long as your contact information has not changed. If you move however, you must update your information to ensure you will continue receiving these valuable notifications.

Question: Does the City have my telephone number, or do I have to sign up to receive CodeRED® emergency calls?
Answer: We strongly encourage you to sign up for CodeRED®. After all, you are the most reliable source of information about how to reach your household by phone.

Because we want to reach everyone affected by an emergency whether or not they have signed up for CodeRED®, two City of Alliance telephone number databases are already available to the system. One is the Emergency 9-1-1 database all public safety agencies use whenever someone dials 9-1-1. The other is a database prepared by the company that supplies CodeRED® service to the City. Both databases are updated regularly.

Question: How do I sign up for CodeRED®?
Answer: Fill out the online CodeRED® Community Notification Enrollment form on the City of Alliance's website. Look for the CodeRED® button on the left hand side of the homepage.

If you do not have access to the internet, you can fill out a paper form that you can pickup at City Hall or the Fire Station. Or if you prefer, you can call Alliance City Hall at 762-5400 or the Alliance Fire Department at 762-2151 to sign up.

Question: Can I register more than one phone number or e-mail for my address?
Answer: Yes. It is highly recommended you register at least one phone number and one e-mail address to ensure that you will receive CodeRED® alerts in the event of a power outage or an incident that may occur late at night when you are generally asleep.

Question: Who provides the CodeRED® service? Is the company reputable?
Answer: Emergency Communications Network in Ormond Beach, Florida, provides the service to the City of Alliance. In business since 1996, the company provides CodeRED® service to other Nebraska cities and counties with Scotts Bluff county the nearest to us.

Question: I live near Alliance, but I am not a resident. Can I sign up for CodeRED®?
Answer: Yes, as long as you live in the Region 23 Emergency Management area. The City of Alliance pays for the CodeRED® service based on its own population. City staff members will regularly check the CodeRED® database and eliminate addresses and telephone numbers not located with the City of Alliance boundaries.

Question: What do I do if I receive a CodeRED® message?
Answer: Listen carefully to the entire message and follow all instructions. The message may be repeated by pressing any key.

Question: What if I miss a CodeRED® phone call?
Answer: The CodeRED® system will leave a message on your answering machine or voicemail. If you do not have an answering machine, the system will consider the call as "incomplete" and will attempt to call again. If your phone is busy, CodeRED® will try two more times to connect. At any point, you may re-dial the 800 number on your caller ID to hear a replay of the message sent.

Question: What is the CodeRED® Mobile Alert app?
Answer: CodeRED® offers a mobile app for Android and iPhone devices. Residents and business owners are encouraged to download the free app to receive alerts based on the geo-location of your phone. As you travel throughout other CodeRED® communities, you can receive important alerts that include community, emergency and severe weather information. To download the CodeRED® Mobile Alert app, visit Goggle Play or the App Store.

A vitally important service, CodeRED® is yet another way the City of Alliance is seeking to improve public communications and reach out to citizens.

If you have any further questions about CodeRED®, please call 762-5400 or 762-2151